Charles S.

Review of Sahara Chrysler Jeep Dodge Ram

Service department lacks integrity. Went in with a...

Service department lacks integrity. Went in with appointment at 9:30am to replace battery under warranty. Service writer stated that he "needed all day to complete this service" , I explained that "I had a 4pm appointment that I could not miss". His reply was that he "couldn't guarantee my vehicle would be ready", and his remedy and response was "come back on a day that I don't have any personal appointments scheduled". It's my personal opinion that 6 hours to replace my battery seems a bit excessive an unrealistic. As a customer it seems that the service staff could benefit from further customer service, customer communication, and customer satisfaction training.