J

Our sales rep Anthony was awesome very personable ...

Our sales rep Anthony was awesome very personable and tried really hard to find us the car we wanted. We settled on a car and took it home (after they stayed there until almost midnight). After sleeping on it we decided we bought the wrong car. We called Chris the new car sales manager in the morning explained our concerns. He could easily have said too bad, you bought it its done... But he didn't; he asked when we could come in to talk about our concerns. We showed up after work. Chris was out but the other manager said "What can we do to make you happy with your purchase?" after explaining our concerns (note there was nothing wrong with the car it was just different than we originally thought.) He asked "If I change these things will you be happy", after some deliberation between my wife and I we told him; no we would be settling and we wanted a different model. Again they could have said too bad. They gave a helper to our sales person to make sure we were 100% satisfied. After spending another 4 hours with us we found a car we are in love with. They crunched the numbers, got us our perfect car, lowered the payment, and did it all with BIG SMILE. There were several times where my wife and I were technically in the wrong and they did not have to help us; but they went out of their way to make sure we were completely satisfied. I also have to say thank you to KJ in the finance department for making the paperwork process very easy.
To wrap things up when we are in the market for another car David McDavid of Frisco will be the first place we go.

Comments:

No comments