Yun-Young Lee

Review of Herb Chambers Lexus of Hingham

Update: Our issue was brought to Jason's attention...

Update: Our issue was brought to Jason's attention (general manager), and he took care of things by processing the refund and reimbursement very courteously and promptly. Because of his professional customer service, my trust in Lexus Hingham was restored and we will consider doing more business with them so long as it's under his management.

I really wanted to like this place... we have been driving Lexus since 2017 and coming to this dealership for regular service which was fine for the most part...until now.

On 9/28 2019 we brought our leased 2017 Rx350 for 30K service and we were promised by the sales consultant Mark and his manager Joe that if we return our lease vehicle early (our lease was up next May) and purchase a new vehicle that weekend, we would be reimbursed for that 30K service charge that we just paid. We DID end up purchasing the new car from them the day after (on 9/29/2019). However, now it's been almost 3 weeks since the purchase and we haven't received any reimbursement check as promised.

Moreover, we paid $500 deposit to view one of the vehicles that we were interested in before making the purchase, and it's supposed to be refunded back to our credit card, but that also still hasn't been done either.

What's even more disappointing and frustrating is that every time we inquire about this matter via emails, it takes days for them to respond (saying they would check up on it) or no response at all. Before making sales, they would voluntarily call me to have me come down to test drive and make a decision, and once the sales is done, they don't seem urgent to take care of things for their customers. I really hope that's not their intention but seriously that's how I have been feeling based on how things are going right now.

I really hope that someone from the dealership takes a note of this review and contact me to resolve this issue as soon as possible.