Amena Khanam

Review of The Orchard Wellness and Medic...

I d recommend this serene, tranquil and welcoming ...

I d recommend this serene, tranquil and welcoming place to anyone looking for a short break from the city. I bought a wellness package for a 5-nights stay, and loved everything offered to me.

The stuff makes the place very special. To begin with, my interactions with Maureen, from reservation till checkout, was outstanding, Next, I enjoyed services and the time I spent in wellness training with Javee, unforgettable customer service experience. Nurse Cathy at the spa was very accommodating and is experienced in services she provides, e.g. colon hydrotherapy. Abdullah at the restaurant was very caring and mindful of his duties. The manager, Mr. Amirul, is prompt in dealing with complaints and to manage his amazing team.

Special wellness food was given to me that never disappointed me. The Thai chef was great and food was delicious. Facilities were mostly very nice except for a few things I d like to draw attention to regarding the spa facilities. The female washroom and wash basin in the spa were filthy and smelly most of the time. The aircon was flooding the area near the lockers. There should be hooks to hang towels inside the shower area and some kind of divider for privacy. One more thing, I stayed in the suite which was very nice but I d like to see brighter lighting in the bathroom as the dim-lighting made the bathroom look very uncomfortable for me. Especially the black tile made it appear quite dark and prone to bump onto glass doors. Also, it was difficult to know if it was really cleaned or not.

Overall, the wellness centre is very well kept and managed. However, it seemed they lack cleaning crews. I ll definitely visit again and recommend it highly.