Monica Barroso

Review of Sanctuary on Camelback Mountai...

Unfortunately, despite many positive encounters at...

Unfortunately, despite many positive encounters at the sanctuary. I most recently had a terrible experience with the valet. A man by the name of Lotto had decided to aggressively knock on my window upon arriving to pick up a package. He had asked what I needed in a rude manner. I had mentioned I was told to grab a package at the desk. He asked for my name then walked away. I had sat for about 5 minutes before getting out of my car to see if he d found it. I initially planned to walk up anyways to make it easier for the valet line to run smoothly which is why I parked and moved out of their way in the first place. Lotto had been running cars and did not even check on my package. When asking him if he found it, he had faked a phone call to the front and said it had not been there. I then called the front in which they brought it over with no hassle. I had to drive back over and he sarcastically said good to see you again. Another valet had helped put it in the car. I understand it s hot and running around in valet can be quite stressful. But his attitude was extremely unprofessional and made me feel extremely uncomfortable. He acted as if I was an inconvenience when it was a completely simplistic task. Very disappointed to see how they treat guests.