Prue Escalante

Review of Hotel Solamar, a Kimpton Hotel

My actual stay at Solamar was great. The room was ...

My actual stay at Solamar was great. The room was wonderful, the service was good, the bathtub was HUGE, and i was really happy with the complimentary bikes they offered guests!

There were a few things that weren't fantastic, like the food we ordered from the restaurant as room service was sub par at best. Definetely not worth the price, but we only ordered once, so maybe it was just a flook, who knows, just our experience. Another thing was when i had first made the reservation, i told the person on the phone that i wanted a big bathtub, the one that was shown on the website, that was a big selling point and something i wasn't willing to compromise on. He put me in a suite (and i was under the assumption that all the suites had big bathtubs). It wasn't until a few weeks later when i was checking out their website and found the page with all the suites and rooms listed. The suite they had me in did not mention a big bathtub like all the other suites did, so i got worries and called to find out if my room had a big bathtub or not. i found out that it did not, and they didn't know why i was led to believe it did. BUT! The manager i spoke to fixed the situation by putting me in a corner spa room with the bathtub i was looking for. So, annoyed at the first person who just wanted to make a sale and put me in a more expensive room, but happy to have the problem fixed and taken care of.

Overall, i was very happy with my choice in hotels and would happily book a room again next time i need a place to stay.