Diane Doyon

Review of Central Maine Medical Center

I haven't had my visit yet because my reminder cal...

I haven't had my visit yet because my reminder call told me to be here at 2:30 and when I had made the appointment they told me 3:00. I called to confirm and was transferred 3 times and the last person in Central scheduling said she could not get through to that office to confirm if they wanted me here at 2:30 or 3......I asked to hold as I had just been transferred 3 times and I also needed to get back to work. I waited for a few minutes and the girl came back on and confirmed that I should arrive for 2:30 for prep. I have now arrived at 2:15 and told my visit is at 3:30 and I should have arrived for prep at 3. I would recommend you get rid of central scheduling and have each office have their own smaller call center. It is more personal and efficient. I always wait about 20 minutes for somone to answer only to be told someone will have to call me back. If I choose the call back option, I don't get a call back. I have not had a good experience since central scheduling. One good outcome of this experiencewould be that they should get a good reading on my stress test! NOT HAPPY!