Joshua Parise

Review of Highland Park Ford, Highland L...

I recently purchased a used 2011 cadillac escalade...

I recently purchased a used 2011 cadillac escalade esv from this dealership. Below is a list of the facts of my experience. You can make your decision if this is the type of dealership where you would buy a used car.

I was told the vehicle was in excellent condition and didn't need anything. I got pre-approved for financing over the phone. Once i arrived at the dealership they were washing the car, I did a visual inspection. I kept asking what the financing rate would be and did not get any response. 1 hour and half later I finally got into the finance person, he said my rate would be 8.5% financed through ford credit.... I almost laughed out loud.... I have purchased 5 other cars this year and the most i have paid was 3-4% I asked did you run it through any other lender, the answer was no, so i had to wait for them to try ally and got 5.5%, I said fine, I will refinance it tomorrow though my bank. They tried to charge my 6% sales tax for WI, i caught the error and they reprinted the paperwork

I finally got out the door as the dealership closed, where i was informed that the vehicle only had 1 set of keys and was missing the remote and 3-4 headsets. I had already purchased the vehicle and had a long drive in front of me.

On my way home the escalade ride was bone jarring! It kept me awake on my ride that was for sure.

I brought the car into the cadillac dealership in green bay the next day, they hoisted the car up and there response was you bought this car from a dealer? It has two front shocks completely seized, brakes and rotors are completely rusted, oil leak, pinion seal leak, battery was shot, plus the keys and headphones.... almost 4k to fix.

I called Al at Highland Park Ford, and he said we will see what we can do, but I dont handle this. He was very rude and condescending. I was very pleasant through all my interactions with the dealership. (I truly believe you attract better with honey than vinegar!)

I continued to follow up withe my sales person Christy. She was kind and after 5 days of following up she said the owners weren't going to do anything. Can i talk to them or the GM, No, they wont talk to you because they aren't going to do anything. I feel so sorry for you... you have been so nice though this whole process.

I asked "what was there reasoning for not doing anything" She responded that is why they sold the vehicle to you at the price they did. So they did know of all these issues and failed to disclose them to the buyer.

All i wanted them to do was fix the shocks and brakes, in the end they wouldnt even take my call!

The reason I am posting this is so that more people dont have the same experience I have had at Highland Park Ford and Lincoln dealership.