Galina Kaplan

Review of Viva resorts

We just came back from vacation at Viva Wyndham Do...

We just came back from vacation at Viva Wyndham Dominicus Palace. We were there from July 25 till August 1.2015.Check in was perfect same as check out. No problem at all.The room was good and clean.Close to the beach and ocean view room. The resort is huge, but very nice facilities.That is all goodies about our vacation. What is not good is THE FOOD.I got poisoned by food on Tuesday and now I am home,but still sick.I have been in La Romana 15 times and never got poisoned. The second bad service-is internet. I paid for the service,which never work in my room and I had to go by the pool area to do my work.I talked to the person who take care of that service but they sad they can do nothing about that.What kind of service is that? At least they should provide some complimentary time for this inconvenience. Of course that is never happens. The second is the Guest Service.I try to confirm my pick up time from hotel to airport with a transportation company representative,but I could not catch him for a few days. I ask Guest Service desk for help,but they gave me representative paid phone number to call.In any other resort I have been, costumer service doing all that for the guests with out any questions.Very inconvenient. Because I am at vacation and have very limited time to stay, I'd like to enjoy every moment of it,but not chasing representative all day long,or going back and forth to the front desk and asking for help. This is I believe was my first and the last time for that trip to this resort, if you not going to change all this stuff.This is my first review ever,because I was so mad and stomach sick.