Extremely disappointed in the level of customer se...

Extremely disappointed in the level of customer service I ve serviced from iiNet.
I had been with them for a few years now and we moved into a brand New property which had NBN already sit up.
It toke 8 weeks for me to finally get internet after the long conversation and going back and forwards with iiNet. When the technician finally came out he couldn t understand why he was there.
In the mean time I ve been charged the NBN set up fee twice now after being told by one of iiNet colleagues that the second payment wouldn t come out due to the first application being wrong.
I m now out of pocket $800 plus dollars from iiNet I was told on the 18th of November that a refund was in the process and we are now 3 weeks in and still not received my refund.

iiNet have stolen money off me, if I was to miss a payment (which I have never) my plan would have been cut of straight away but as soon as they owe you money it s so hard to get back.

I m in contact with two of iiNet supervisors which where amazing when I spoke with them on the phone to try and speed up the process as it should NOT take this long to get MY money back. And now both supervisor haven t not replied to my emails.
This is extremely disappointed this money is legally mine and I can t seem to get it back, it be a different story if it was a smaller amount but it s over $800 that s a lot of money.

Every time I call I get given a different answer and when I request a call back from the supervisors I ve spoken too it doesn t happen.

I would strongly recommend for you not to sign up with iiNet I ve never experienced such poor customer service. And they have pretty much stolen from me.

I m now in the process of getting legal advice to get my money back which is legally mine as it should not take over 3 weeks to get back.