Joshua Besl Review of Smith Brothers Of Berne, Inc.
HORRIBLE!!!! Spent $2800 each on two leather recl...
HORRIBLE!!!! Spent $2800 each on two leather recliners. When delivered one chair not only had the power button installed on the wrong side, it was completely beat up. There are scuff marks on the side, top, and back of the chair. While I understand they can fix that my real problem was with the back/bottom of the chair. In one picture you can see where the leather was obviously cut too short. They tried to stretch it to make it work, but pulled the staples and stretched it again. Then they thought using 10 staples to hold it would be a good reflection on their craftsmanship. They sent this POS out the door knowing someone paid $2800 for it. To make matters worse the color is wrong. This is a brown chair where the swatch we saw had red in it. Long story short the furniture company we bought it from is "doing us a solid" by taking back these chairs with a 20% restocking fee of $1140! I am shocked. I read the bad reviews and then let the designer at the store talk me into buying anyway saying only disgruntled people post reviews. Stupid me for falling for it. PLEASE take my advice and don't buy from Smith Brothers.
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