Ania Palasz

Review of Macke Motors

Worst experience ever!! I found a vehicle on the A...

Worst experience ever!! I found a vehicle on the AutoTrader website, sent an inquiry, someone responded, then didn't call back as promised. When I called back, I talked to Dylan and Marc afterwards, Marc being aware of my details, yet still insisted to run my credit because your dealership works with so many lenders and he has not seen anyone have a problem. Mind you I had an approval from Wells Fargo from another dealership who failed to disclose that the vehicle didn't have warranty being transferred from Canada... yet another fradulent and misused credit check.. causing bad history and reducing by 20 points since.
Marc had at first received a "green light" from one lender with a high interest rate, then a credit union, which in the end didn't approve my pending status, then went back to some other one that the APR wasn't as high as what Dylan mentioned and got a "green light" and said to make travel arrangements, he would mail me the contract in the meantime for review, that he would even pick me up from the airport (I'm on the East Coast and had to fly to Iowa) to deliver the truck. He also said that Dylan would call me to confirm my arrangements. This was on May 7th. I had made my travel arrangements, flight itself was about $500, hotel $100, for May 30th. These costs were still refundable until Friday May 10th, but after calling 20 times each day, leaving messages with front desk, and sending text messages to Dylan's and Marc's cell phone, I have not received any correspondence. I had also submitted contact me inquiries via their website and texting service. I had finally managed to get through to Dylan on May 15th who pretended like he doesn't know anything about the situation and said Marc would call back in one hour. Marc never called, I had called back in a few hours and at that time, Marc had finally said that the deal is cancelled, loan is on hold and/or cancelled, and that he knew this all along through the time that I was trying to get a hold of both of them and left messages with the front desk to call me back to no effect...when I asked who is going to pay for my no longer refundable travel costs, he lied by saying that he never said to book anything. Really? Who in their right mind would spend $600 non-refundable dollars for no reason? On a one-way flight and hotel? He then said that the phones were broken at the dealership. I have texted both of them on their cell phones however, e-mailed Dylan, but it was obviously very difficult to quickly text back deal fell or something along the lines that takes less than half a second. While I was trying to tell this to Marc, he actually put his phone down so that he didn t have to listen to me complain. Once I was done complaining and no one answered except background noise I hung up the phone, and no one ever picked up the phone even at the front desk after that, except one time, when a different lady was there and didn t know my number.. She then switched me to Marc who was very unhappy to hear me at the other end again and acted very unpleasantly.. that's an understatement.
This service and behavior is unacceptable, and I demand a full refund of my non-fulfilled travel costs as they were incurred due to their actions and lack of...