olivia durham

Review of Saratoga Family Practice

Dr. Bekan and her nurse Loren are wonderful, carin...

Dr. Bekan and her nurse Loren are wonderful, caring and compassionate. Receptionist staff are not however. Apparently the new frosted glass windows in front of their desks give them a great excuse to ignore people trying to check out. Literally 3 people behind the check out windows and I stood there for 5 minutes with my crying baby who had just had some shots and not a single one of them could open their window and help me make my next appointment. I literally just walked out. Very bad customer service on their end. I feel sorry for the doctors because these people are supposed to be representing them and quite frankly they are doing a lousy job.