After hearing great things about the Jim Hudson de...

After hearing great things about the Jim Hudson dealerships, I decided to stop by this newly owned Acura lot. Found a car I liked but unfortunately the keys for all vehicles weren t available due to the staff being locked out of the system the entire morning. That was no issue, I asked them to please hold the keys for me until it became available and I was assured that would be the case since it was their fault for not having access to the keys for a test drive or look inside. I received a text from my saleswoman informing me she was holding the keys for me, I made a special trip and arrived back at the dealership within 30 minutes. When I arrived, I saw another couple test driving the car and was a little confused based on the text I received thirty minutes prior. Another salesman grabbed the key off of the desk that was being held for me when the Manager (Sean) told him it was OK to do so. Went inside with my questions & they assured me that since I was there first at 11 AM when their key system was shut down I should have first pick - I proceeded to test drive and inspect the car, it was the one! We sat down to talk numbers, get paperwork started, and got on the phone with my bank to get it all squared away. Unfortunately, the manager Sean came and informed me the car has been purchased. Sean is a liar. I understand car sales is first come first serve, but it is very unfair the way it unfolded considering the circumstances. Had the keys been available to me earlier in the day, it would ve been a done deal and be in my driveway. There was a lack of communication in the business and a lack of honesty. If you are working in customer service & sales, you need to be a person of your words. I will never return to this dealership. However, Jim Hudson Lexus right down the street is owned by the same owners, but it seems they hire a higher caliber of people! Save yourself some time and go see them!