Leigh Ann Hutchens

Review of Pikeville Medical Center

With the exception of the 9th floor ICU physician ...

With the exception of the 9th floor ICU physician and nurses and 2 exceptional 7th floor nurses, this facility is the worse I have ever encountered as not only a nurse but as a family member. The GI physician they have on staff (yes the only one) lacks compassion and bedside manner. I can deal with doctors without personable qualities, however, what I can not deal with is providers who don't even assess their patients. This man did not assess my father. While he shook his hand, last time I checked the limbs aren't necessarily close to the abdominal area, which is where my father was having the biggest issues. I thought, by review, this man would be an exceptional physician. However, I was sorely wrong and will regret that I chose this facility to care for him until my dying day. The floor was dirty, the food was sub-par, and the night shift nurses on 7th floor were lazy (again with the exception of the charge nurses for both day/night). Thank you to Dallas and Josh in ICU, Dr. May in ICU, Dr. Jha who actually listened and cared, Jessica and Erin, on the 7th floor, and the charge nurses for 7. While I do appreciate the care these individuals gave to my family, I wouldn't send roadkill to this hospital. When someone has a crash cart in their room and a rapid response is nearly called due to syncope, low blood pressure, and an abdominal cavity with a gallon of fluid in it, maybe trying to discharge that patient the SAME day all of this occurs isn't such a good idea. (Side note--the abdominal cavity wasn't even looked at until I pushed the issue with the hospitalists--since GI had discharged my dad from their services--again without assessing him to notice said abdominal fluid. Communication is poor--still test results that we have no answers for and probably won't get--patient portal? Yeah don't ask for information on how to logon to their website cause you won't get it. Just don't go...period.