Stacey Fultz

Review of Steel Roots

The service experience that my family has had orde...

The service experience that my family has had ordering has been a nightmare. They are rude and unprofessional towards potential customers or anyone that leaves negative reviews. They turned off their review option on Facebook rather than behave in a professional manner. The blame the customer for lack of customer service and threaten to report your page if you dare leave an honest review. A mistake I understand and am more than willing to forgive if the communication and customer service is on point, which sadly it was not. Rather than respond in an acceptable and professional way they responded in combative and abrasive ways. Even looking through the reviews here, any of the negative ones have snarky responses from the company. Buyer beware.