most staff was rude except for the young African A...

most staff was rude except for the young African American male who was in the sector of exchanging shoes for skates/blades. As far as the experience, had a great time skating with family and friends!

This review was posted on the 11th of June, 2019 and i am now responding again on the 8th of July due to the correspondence i had with the owner and Dylan is great! Although i took quite a while to get back to him he was patient through the entire conversation and allowed me to explain what thoroughly happened through the visit my family and i had on that particular day! And he immediately rectified the issue by informing me that he would speak with the staff i was describing and reiterate the core values Skate Waco has as an entity. Great customer service from Dylan!