Natalie Dickey

Review of Jones Junction

Jones Junction has one of the worst customer servi...

Jones Junction has one of the worst customer service departments I've ever come across.
They have had my car for over a month now for a engine recall. They give me a rental that broke down on me today. They proceed to tell me that they can't get to the car for 2hrs. So I'm broke down in a bad part of Baltimore ( near Mt. Pleasant golf coarse ) and not completely out of traffic. They tell me I probably ran out of gas. I'm 42 years old, I've never ran out of gas! They make you feel like everything is your fault ( side note I took a picture of the gas gauge ). Well I called them back to tell them I'm leaving it where it broke down because I don't have 2hrs to just sit around waiting for them. Now they tell me if the car is out of gas that I have to pay for the tow. Even if it was out of gas why does the car show it has gas in it? I'M NOT PAYING FOR ANYTHING!
I will never ever buy a car from this place and I will continue to spread the word about this Horrible car dealership.