Lora Gantt

Review of Advantage valet

Hidden Ipod stolen from my vehicle. Stayed at the ...

Hidden Ipod stolen from my vehicle. Stayed at the hampton inn downtown off main on sat 10/13/18, and my blue ipod touch was stolen from my car. It was hidden in the center console so the valet member had to be rummaging through my car to access it. I tried to contact them via their protocol (email) but no one ever responded. I also called several times at different times of the day, but no one could be bothered to call me back. When I finally did get to speak to someone--Gabby--she simply said they weren't liable and did not make any attempt to hold the employees accountable or open an investigation even though I knew the exact hours I stayed at the hotel. She saif I should have received a text message upon arrival in which I would agree to their terms/policies (thereby releasing them of liability), but I never receieved that message. She said by using their services I agreed to the terms. The staff is not helpful, the one person answering the phone was rude, Jasmine, and they obviously don't care about their customers or theft of property. I would urge anyone using their services including hotels/businesses to seek other companies. As for individuals, you're better off parking miles away and taking the chance that a random person would damage or steal property versus trusting your vehicle with Advantage Parking.