Food is good. Service is horrible. Tried to order ...

Food is good. Service is horrible. Tried to order a take out and was left on hold or placed on the counter for 5:04, during that time, I can hear other orders being placed. I hung up and called back 25 times to get a busy signal. Of course, because they never came back to the phone. So, I drove to the restaurant to place the order and waited 25 minutes. When I informed them that there phone was off the hook they responded, "when it gets busy, we take the phone off the hook". Really??? The owner doesn't want more business?
Finally, I see that our order is ready and sitting on the counter but do they call our order? NO! Hector is too busy texting on his phone until I ask if that's our order.