My order was placed online and scheduled to be pic...

My order was placed online and scheduled to be picked up at 11:36 a.m. . I approached the window at 11:32 at which time they told me my order wasn't ready yet and she would call me when it was. I waited until 11:50, got back in line, and then spoke with the woman at the window. She spent about 5 to 10 minutes looking at my phone and the order number, going around talking to other employees, and generally just showing that nobody had their clue as to what they should be doing. Finally, 10 minutes after my second arrival at the window, the decision was made that they were going to go ahead and just remake my two bagels with cream cheese. They remade them and gave me the food. The whole situation was obnoxious, wasted half an hour of my time, and then to top it all off, the bagels weren't toasted and the whole product was subpar. If you're going to charge $4 for a bagel and cream cheese at the very least have a good product, and then beyond that get your customer service game up because that was atrocious. I will never be back here and anytime anybody mentions it to me I will tell them to stay away or to go eat some dirt instead.