Freddy Magallanes

Review of Sahara Chrysler Jeep Dodge Ram

My review is strictly regarding the service depart...

My review is strictly regarding the service department. I brought my Dodge Charger to this location back in April to service A/C issues, which were temporarily fixed at that time. Brought the car back a month later for an extra part that needed to be ordered/installed. A/C unit still working okay at this point. During both visits, Robert was the service advisor assisting me.

A month ago (early August) I brought the car back for a vehicle recall issue unrelated to the A/C. However while there, I saw Robert again when I pulled in, and he asked if we were simply going to fix the recall issue and if everything else in the vehicle was working. I told him then and there that I noticed that the A/C vents on the driver side were blowing noticeably cooler air than the other vents. He shrugged it off and said, "Oh that's pretty normal." As a result, they only serviced the recall issue.

Within a few more weeks, the A/C performance had gradually gotten worse to the point that the vents would only blow cool air if it was early morning when it wasn't too hot out yet, but the rest of the time they were simply blowing warm or hot air. I called multiple dealerships (including this one) to see how soon I could have my vehicle serviced again, but they were all were busy and the Chapman location was the only one that could service me remotely soon.

Once I realized that, I called Service Manager Robert directly to see if he could help by taking my car in earlier, particularly given the fact that this issue should had been fixed months earlier, AND I warned him about the issue weeks before, during the recall service visit. Rather than taking responsibility for the problem, he basically just told me "Sorry, there's nothing I can do, and the earliest time the dealership could take the vehicle would be mid September."

Anyone who knows Las Vegas knows it is torture to drive here in the summer without working A/C. And while that is bad enough, the worst part is I use my vehicle to drive for Uber. However I had to stop driving because, due to the temperature, the car was becoming very uncomfortable for clients. By the time Chapman was able to take my vehicle and fix the issue, I had missed out on 2 weeks of Ubering (including Labor Day weekend), which means, conservatively, I missed out on about $800. So I want to thank the people of the Chapman location for doing what they could as soon as they could, but NO THANKS to this location for not taking ownership of the problem they were supposed to fix months earlier, and costing me a good amount of money in the process.