Review of CreativeIT UK LTD

4 years ago

Order ID 57983

Order ID 57983
I will provide my honest and constructive feedback about my experience with creative IT.
I wanted to get my laptop checked, being a geek myself I knew my GPU had an issue, what I found really bizarre is that despite this I was almost forced into getting a basic service as the first step and only after that they would run specific diagnostics, I thought this was odd but continued. A few hours later I was told what I already knew- the GPU was broken and that they can not fix it. That is fine, I appreciate that they did not try to mess about and ruin my machine completely however I find the following out of order:

2- As a geek myself, when I requested to speak to the technician to enquire about the exact issue, the benchmarks used etc I could see that he became angry and it became heated and refused to speak to me (such behaviour has been pointed out by another reviewer when things go wrong)

Sam tried to diffuse the situation to be fair and remained polite throughout but I was not impressed by this.

They do have a pretty big lab and in my opinion are particularly good for things such as data recovery, screen recovery etc but not recommended for niche gaming laptop issues.

Hope this helps.