Very nice staff. Beautiful hotel. Arrived at 3 pm...

Very nice staff. Beautiful hotel. Arrived at 3 pm with a queue. When you get to reception, eventually, we're asked if we want to go to the 'deluxe reception' with 'canopies' to check in'??? Next day I asked to have our jacussi by the river delayed by 15minutes. I had a facial at 10am and wanted to enjoy the relaxation suite. NO WAY. We arrived at the spa on time. We got our beautiful riverside spot 10 minutes late.They forgot all about us until 1 pm...a nice perk. We really enjoyed the Jacuzzi. Gobsmacked the 2 Jacuzzis on either side of us remained empty the entire time we were there. Amazing they couldn't have delayed the riverside Jacuzzi. Would we go back? NO.