I would give 0 stars if possible! I called over a ...

I would give 0 stars if possible! I called over a week before moving into our new home and was told installation wouldn't be available for 2 weeks. After a few days, I called again to beg for service to be provided sooner, but nothing could be done. Finally, the day of installation comes, and I am told that a technician went to our home, but because the home wasn't finished, they couldn't install. I tell them that we are living in our home and the tech must be at the wrong house. Turns out that the address I provided over the phone was incorrectly recorded by the rep. I'm told not to worry, installation should still be good to go for today. A few minutes later I receive another call from Direct Communications. This time, they tell me that due to the incorrect address, our home is not ready for installation and we will have to wait another 2 weeks. I beg them to listen to my previous calls, because I am certain that the correct address was provided. I was told it didn't matter if the mistake was on their end, nothing could be done. The office manager, Diane, tried to be empathetic, but refused to do anything to help me. As are many people, I have to work from home, due to Covid. My wife is a teacher and relies on internet access from home for classroom prep and will need it this school year for the kids she will have to remotely tutor. We needed a better resolution to this issue than Directcom was willing to provide. There is literally no other wired internet service in our area and Satellite will not meet our needs. I hope another provider becomes available soon, so we can make the change.