J Sirk

Review of Hagerstown Ford

What an absolute nightmare of a place to do busine...

What an absolute nightmare of a place to do business. I brought in my 2016 Ram 2500 to trade in on a vehicle because the original dealer never reported to the credit bureau. Whitnie suggested I look at a F150 Platinum. I test drove it, and decided I wanted the truck. Paperwork was done, deal was signed and I was told I would receive a call when my plates arrive. December 28th I called the dealer to ask where my tags were and Brandy says that Charlie (Used car manager) told her that he had already spoken to me about it and everything was taken care of. I never once received a call from this man and was immediately pissed off that he would lie about this.
I found out that my registration application was denied by the dmv because there was a "q" title on the truck I traded in due to the original dealer not sending the dmv the original title to be transferred. Brandy admitted that they made a mistake and missed the fact that there was a q title, and in the same breath said Im on the hook for an additional $1500 for THEIR MISTAKE. We purchased 2 vehicles totalling $70,000 and these people are refusing to eat the cost for not properly training their staff.
I have been on the phone with them back and forth and each time they are more ignorant to deal with. Charlie has absolutely zero people skills and was nowhere to be seen during the trade in. After speaking with the dmv, I was told that this was an illegal transaction that never should have taken place. I will be filing complaints with consumer protection, attorney general and the bbb. If you are in the market for a vehicle, STAY FAR AWAY FROM THIS PLACE!!