Eric C

Review of Twin City Subaru

I booked my car in for service weeks in advance. U...

I booked my car in for service weeks in advance. Using their website I had to enter a TON of information including VIN#, etc. After all that it said I would get a message confirming it. A day later I got an email saying a certain service manager would be contacting me soon. After a week I emailed back and got a response that someone would contact me soon. After another week I called and was told I was not on the schedule. Since it was for a weekday and I was planning to drive over an hour to get there, I'd already blocked the day out. I was told they were very sorry but this has been happening with others who used the online booking - so why are they keeping the online booking up? And rather than rescheduling on the spot, I was transferred to a service manager's voicemail. I left my name and number, but she never called back. They don't want my business? Fine.