I had a really bad experience for Toyota Sunnyvale...

I had a really bad experience for Toyota Sunnyvale Service Department today. I had a couple of prior services with them. They were pushy in trying to sell me more services than necessary for my 2006 Sienna, to a degree that makes me a bit uncomfortable, but it was not bad enough for me to say never go there. But after this latest one, I am quite sure that I will never go there.

Because I visited them a couple of times, they constantly sent me promotional emails. A week ago, I got an email from them telling me that my Sienna is due for an oil change. They were roughly right, and were nice enough to include a oil change coupon in the email saying "$38.88" for an oil change. So I did not think too much and made an appointment online. And today I went there for my appointment.

When I got there, one of the greeters asked me rather in an un-welcoming tone: "Do you have an appointment?". I was caught off-guard, but still said yes. then they just pointed me to a long line of people to wait for a service adviser. The wait time is outrages to get a write-up. It was more than half an hour later, I finally got to see one advisor. All my information was in their system so there was no need to look for anything, but that was the starting point of the worst part. The "advisor" was super pushy to get me to do a regular $5K service for $269, which is significantly more than what I expected for a $5K service I did many times in several Toyota dealers. So I basically asked for just an oil change. The "advisor" did not give up, trying to sell me an oil change plus checks for $189. I thought that I need to be firm, so I took out their email, specifically said that I just wanted the oil change as what is described in the email with a price tag of "$38.88". So this advisor looked at me in a rather funny face and said, "Oil change for your vehicle is going to be at least $60 something." Even after seeing their own email. I do not know what to say at that point. So I said "thank you, but no, I will skip the service today...". For that, what I really meant was that I will never go back to this place no matter what they send me from now on. Their emails belong to one place and one place only - "junk folder".