It took over 2 months to replace my soft top Jeep ...

It took over 2 months to replace my soft top Jeep window for my 2018 4door Jeep Wrangler. My first appointment, I called ahead of time and told Brandon the problem over the phone. He assured me, they have a replacement in stock. I come in for my scheduled appointment (30min drive), and waited 2 hours for them to install my new window (which should take about 10-20 seconds). Brandon tells me they are done and the problem is that I ve been installing my window incorrectly. He then hands me pictures he printed out of how to correctly install my window so it doesn t fly out on the highway anymore. It took me 2 seconds to show him where the window was warped and why he did NOT just fix the problem....he simply ignored it. Brandon, who everyone seems to think is educated on Jeeps here, then agrees that he was wrong. He tells me he will order my window, it should be in in 4-5 days and that it will be covered under my warranty.
2 WEEKS LATER, I get a phone call asking why I gave them such a poor review on their survey they sent me. I explained the situation in more detail than I m leaving here, and the woman verbalized she was shocked at Brandon s behavior and a woman should never feel like this going into their dealership, especially a woman who has owned jeeps most of her life and knows what she s talking about. The woman on the phone said she would send this message to someone in charge of Brandon and would make sure my window is ordered.
ANOTHER 3 WEEKS PASS and I haven t heard anything from the dealership. So I call and and speak with David and he tells me the window was never even ordered, but he would order it now and it will arrive in about 10 business days.
1 MONTH LATER, I still haven t heard from the dealership, so I call and ask if my window is there. I am told it arrived 3 days ago. I asked if I could pick it up tomorrow, they said yes.
So here I am, it s tomorrow, they tell me it is only covered under the warranty if I let them install it... which requires an appointment... otherwise it would cost $215 to take my free window and do it myself. So they then try sending me over to Brandon (yes, the original prejudice jerk who tried treating me like an idiot). I tell them absolutely not. I ll take anyone but him. So I walk over to another person, Genny, who was helpful and put in a work order so that it could be done today. She tells me they have to have me reinstall my old window before they can install my new window. Thank God I actually brought it with me, because apparently I can t pick up my new one without returning my old one (which no one thought they should tell me over the phone). I put my warped window in and show her where it is warped. Then she says it will take a MINIMUM of 2 hours to install my window. 2 hours to do a job that takes 10 seconds. I asked why it would take so long, and was told it s because they have to drive it back to the service section, put the window in, then drive it back....still shouldn t take 2 hours.
So why did it take so long to get a simple window in with this place? Why did they keep saying they ordered it when they didn t?
Why does it take 2 hours to do a job that should take an uneducated person maybe 10 minutes with the help of Brandon s pictures he can print out?
Why did I have to be the one to reach out to get information on my parts status?
Why was I told I could just come in and pick it up rather than telling me I had to make an appointment to have them install it?
And just to add insult to injury, why are there signs ALL over the place telling employees to wear their masks, but half of them are wearing them under their chins?
Once I have my window, I will not be returning to this dealership. I will drive a little further to go to another Jeep dealership where BRANDON is not employed.