Gena O

Review of Mercedes-Benz of Pompano a AN ...

I bought a preowned S 550 from this dealership. I ...

I bought a preowned S 550 from this dealership. I must say as a first time Mercedes-Benz owner, I didn't know what to expect. The absolute professionalism that they showed on the sales floor all the way to the service department was an A+ for me. My sales associate was Virginia. Everything promised was delivered. Even few days after my purchase, all minor items were taken care of.

The vehicle had an issue with the headlamp that would only be visible during heavy rains. Due to the water buildup in the headlamp, a short burned few items such as the control unit disabling many headlight and night-assist features. Although my car was out of warranty at the time of the short, they did understand that this was potentially a problem which was easily missed during my purchase, and as a safety issue, they replaced everything with new parts, including new headlight and control unit, checked and calibrated the computer, put me in a new loaner car for a week while they fixed it at their expense. My service manager was Todd and I am very happy with the level of service and professionalism they have shown thus far.