Susan Friedland

Review of Mercedes-Benz of Pompano a AN ...

This service department staff is very good, howeve...

This service department staff is very good, however, with my last Mercedes I was always offered a loaner, but now I am told my service will be under 2hours, so I don't qualify for a loaner which really impacts my day and bewithout my car. The service took 3 minutes under 2 hours...but I think they rush through service they meet time limit of 2 hours. Also as I was waiting, it was disturbing to hear others be offered a loaner as I sat waiting...This is my third Mercedes from this dealership...but my next one will be with a dealership that treats me as a valued customer. Not happy