Ir Ko

Review of KSI International

Not recommendable!

Not recommendable!

We ordered products that should be available on time for an event. Despite our multiple indication of the deadline, we were neither informed about a delivery delay, nor did the delivery arrive on time.
Even with our daily, multiple calls to support, where we asked for delivery information / a tracking link, we could not be notified of any delivery information, even promising recalls were never met.
Upon our subsequent complaint, the facts were presented as if we as a customer ourselves were guilty, as we allegedly did not communicate the delivery date properly and we were met with a mini-discount on our next order ...

All in all a very customer friendly experience. Thumbs up.