I am a Chinese American. I am very satisfied with ...

I am a Chinese American. I am very satisfied with the service now. It takes about an hour to complete the oil change every time. But I have to talk about it in 2014. I bought a 2013 Honda Civic ex (white) at this dealership and drove about 30,000 mai. I found that the air conditioner didn't produce cold wind. I went to the car shop to check and it took me about 10 hours to wait for the car. An old Mo received me. I forgot my name. I told him why. He says. It takes a few hours. I said I could wait here. It doesn't matter. The time was around 8 am. I waited until two o'clock in the afternoon and I went to see my car. Find the man. He said he was checking. But I know that I saw him driving my car outside and left it there without moving. I went to their manager and I said I came at 8 in the morning. The car has not been checked so far. The manager immediately followed me to find the agent. Explain the situation. Then immediately find someone to check. Then I waited until five in the afternoon. I went to see my car again. Then the agent said sorry. Your car won't go away. I have removed some accessories. I can't fix it today. Then tell me to find a way to go home. We do not provide free cars. Then I said that I did not repair the car. He said he could not drive without repairing. It will be possible during the day tomorrow. Then he told me there are companies that rent cars in the courtyard. I just rented the car and drove back. I remember it was more than 6 o'clock in the evening. I am from eight in the morning. Stayed in the car until six o'clock in the evening. Why did you keep me waiting so long? Why not ask someone to check it early. Why the car was left outside for four hours without checking. Why is there no free car to drive. When you first drove, you said to provide free cars. Is it because they are Chinese? Is it racial discrimination? money is not the problem. Things must be done well. I wrote a Chinese article to read this article. Hope everyone can see