I signed up for the 10 day free trial and was told...

I signed up for the 10 day free trial and was told by Jane that I "could call or email anytime" which turned out not to be true. When I called to cancel my free trial I was told I could NOT do it over the phone. Then they charged me $159 for the entire month on top of a $10 cancelation fee anyway. Definitely not worth the annual fee of $69 plus $159/month for a place w falling apart equipment and lockers, dirty showers and steam room, class instructors that don't show up, and cheap shampoo refills put into fancy name brand bottles. It's obvious the new management doesn't care for their members.