Gina R

Review of Omaha Marriott

I left my credit card at this hotel while dining ...

I left my credit card at this hotel while dining at the restaurant. I realized it on my return home which was out of state. I called and was assured by the front desk that my card was there and her manager would mail it to me the next day. After waiting almost a week and with no credit card in the mail I called and was promised a call back. No one called that day, the next day I called and left a message on the front desk managers voice mail, still no return call. I have called 3 more times with the same response. Today my husband called and talked with the general manager who assured him he would call back before the end of the day, it is now 8:00 pm and again no call as promised. I have never experienced such a lack of professional courtesy . For a business that is based on hospitality, this hotel is extremely lacking.
The one star is for the person at the front desk who I first talked to that has tried to help me but is not "management" so is unable to.
To top it all off now the general manager called and said they no longer have my card. It was put in an envelope with my information on it, given to the front desk manager and then lost? I called again this morning to talk to a manager and again they were "in a meeting",
I just received this email. This is after I called Marriott customer service who talked to Lori at the front desk. She told them my card is there and "Greg" will call me on Monday to discuss what they are going to do with the card. It appears they have a stock answer which is why I received this lie via email.

Mr. Riffel,
I want to take a moment to sincerely apologize to you for your lost credit card. I understand that you have been in contact with a few different people at our hotel and we are truly doing our best to assist you.
We understand that losing a credit card can be a frustrating, scary time and completely sympathize with you. There have been multiple staff members searching for your card and we have not found it. Again, I truly apologize for the inconvenience and suggest you cancel that card right away, if you have not done so already.
As stated around our property, we are not held responsible for lost or stolen items. This being said, we still try our best to get any lost and found items to their proper owners. Unfortunately, we aren't always able to do so.

Please let me know if you have any other questions or concerns. I'm sorry for the frustration.

Sincerely,

Elizabeth Wojcinski, Guest Services Manager

I also see that you don't read my post or you would know I already posted your bogus reply.

The Omaha Marriott is the cause of my frustration Elizabeth.
As a follow up.
Three weeks later I have left more messages with "management" to please call me back and they have not. I would hate to see what would happen if there was a problem while staying at this hotel. They continue to exhibit the worst customer service I have ever encountered.