Shannon M

Review of Barkside Lodge

I cannot comment on their grooming but I can comme...

I cannot comment on their grooming but I can comment on their customer service. I called several weeks ago to schedule an appointment, they said the groomer would be on vacation for a week so it would be a bit and scheduled me for Friday June 15 at 9. I called the day before to discuss drop off time (she asked for my dogs name then, too) and told them I had another important appointment at 830 and wondered if I could drop him off at 8. They said yes. Well I got there and they didn t have him scheduled. I understand things happen but nothing was done to make it right and Continued to ask me who I spoke to and what day I called like it was my fault or I didn t really have an appointment( how would I know their groomer was on vacation and drop off and pick up times if so) , never once apologized- even after I told her this would ruin my whole day and I have to cancel my next important appointment because I have to drive back the opposite way to drop my dog back off at home. Just offered to get him back the end of next week. I specifically got this date because I would be off work and I m going on vacation next week. I won t return.