Kurt Rieger

Review of Aquarius Water Conditioning-Ki...

All and all real good from sales to scheduling and...

All and all real good from sales to scheduling and to install. One thing I had though was the sales Andy had written down for a valve to be put In so I could have hard water to my outside faucets for no charge. When Eric came and did the install he didn't do that, and at the end of his service I asked him about it, and he said and showed me it wasn't on his transfer records. He did offer and said he still would do it even though be was out the door. I did say it'll be ok for now. So I'm writing this for your team to look into to see where it broke down. I do know Andy wrote in the notes to have it done, and It was on the hard copy paperwork, but NOT On Eric's tablet transfer it wasn't. So between Andy, Monica, and Eric I'd like to here what might have happened.
I do agree "I said to Eric it's ok", and he did offer. Again I'm just interested in what you guy's come up with on the break down on this issue. Maybe on a check up of the system down the road of time I could get that installed for free. Otherwise from sales, scheduling, and service all was awesome! You guy's are good and we love the system, thanks you all deserve good feed back, just again wanted to maybe here on that breakdown of special notes of communication throughout one another. Again I agree at that moment I was offered to have it put in, but felt bad for Eric being all done, and ready to go. Sincerely, Kurt Rieger