Karen Millard

Review of PJ Camping

I have been purchasing from this St. Albans store...

I have been purchasing from this St. Albans store for a few years now and thought how helpful the staff were in particular a female member who unfortunately doesn't seem to be there anymore I went to purchase an awning and fitted carpet for my mother and the carpet was faulty,we phoned the shop to tell them and they didn't seem to believe us so went to the shop with the carpet , my husband and mother arrived to exchange the item not one member of staff was happy to help and they didn't really talk or make eye contact until they realised that actually yes the carpet wasnt right ,as a customer with an item that's faulty to have to make another trip to a shop out of your way to then be made to feel uncomfortable and to be told by a member of staff they didn't want to be working any longer than they had because we had turned up 5 minutes before their closing time is not very good customer service, they've certainly lost me as a customer I won't be returning