My experience at Crestview is very different from ...

My experience at Crestview is very different from the reviews I've read others leave. I had my vehicle in for a combination of warranty work, recalls, and routine maintenance - and was extremely dissatisfied with the experience. Although the work the technicians completed was as expected, the customer service experience did not meet the level that I would expect of a Cadillac dealership. I felt as though I was inconveniencing the dealership with my needs/requests, and was frustrated by the lack of communication I received on the status of my vehicle. Furthermore, I felt that they were "up-selling me" by recommending services that may not have been necessary at the time - but I agreed to having done (and paying for out of pocket) since they were recommended by the experts. Once my vehicle was returned to me (after 3 full days of service), 2 of the issues I had brought to their attention were not fully resolved. Finally, this was the third time I've had my vehicle in for service at Crestview (where I purchased my car initially 1.5 years ago) and they never seem to remember me or treat me as a loyal customer - even going as far as saying "nice to meet you" when dropping off my car even though I had met and emailed with this representative multiple times in the past. At this point, I will be taking my car - and my future business- to another dealership that can (at a minimum) remember who I am.