I purchased a Mazda 3 just about a year ago after ...

I purchased a Mazda 3 just about a year ago after my car getting totaled in an accident caused by the other driver. I went to Gary Lang and worked with Jeff. Jeff was a wonderful sales associate, however as soon as I reached the finance department I started having issues. I had came pre-approved for a loan with my bank and told the man as such. He seemed to not listen to a word and was saying and ran my credit without my permission anyway with several other banks before signing me up for a bank that was not mine. It is my fault for signing the papers in the end. But I can t get over the fact that they ran my credit so much unnecessary so. They also added a warranty on my car worth $3000 that I never received any sort of paperwork for and have been trying to cancel ever since. I left that night with license plates and then received more in the mail that I was charged for and had to call to make sure I had the right plates. I have tried to contact customer service and no one answered. I was simply never given to someone before the phone was hung up, people would have their answering machines full with no option to leave a message. I would be told one thing and never have any sort of follow up. I had to refinance my car, since the bank they financed me with, turned out to be a random phone number that I had to go to 4 different branches of the bank just to be directed to a different company s phone number, with no actual people.I am still after a year trying to get rid of this warranty I never even got any sort of paperwork for. I have asked to speak to a manager several times and no one has ever solved anything for me. I have even went in to speak to someone and was ignored for 30 minutes before someone finally helped me (I didn t come at a busy time) and the person who helped me didn t actually solve anything for me either. I am so upset with this horrible service and wish that someone could finally help me fix this problem.