I'm purchasing a new car because my previous 2010 ...

I'm purchasing a new car because my previous 2010 Equinox blew up. It blew up because after the fuel pump recall, it started running roughly. I was told it was just a dirty throttle. I was not told about the known issue (cause of the recall) about how oil could've gotten into my engine. My car showing all the symptoms of the bigger problem of timing chain going out due to the oil in engine. When it idled rough again, I wasn't worried and thought I'd have to come back to have it cleaned again. But then it died on 270 traffic and had to have it towed to Butler. Then I was told that my engine was toast and needed a new one(short version). Price of resale dropping about $4000. I'm certainly no auto expert. When I started to google 2010 Equinox resale, I only got to 2010 equinox when timing chain issues got pre-populated. I know you can find anything on the internet but when every auto website has a list of people complaining, it is a known issue (hence the recall). So when there was a recall and I come in with all the symptoms of the known issue, why was I just sent off with the dirty throttle explanation? Engine could've been fixed or whatever before it blew. I blame the service department for not making me aware of the issue.

Stuck between a rock and a hard place, I decide to given Butler another chance. The used car sales manager(Tim Rhayne; sorry about the spelling) tells me how lucky I was to get 90,000 miles out of such a vehicle. My last car (mazda) was running fine at 200,000 when I traded it in. Previous car a Ford was fine at 150,000. My first Chevy had transmission replaced at 60,000 and turned into a 1 ton paperweight at 90,000. Not qualifying as a lemon but not something that screams quality (like the commercials say). However, I'm stuck so we purchase a Cruze. Happy with the car but not the service. Took a month to get the proper paperwork to register the car. I asked repeatedly for the paperwork. DMV does not care who's fault it is and has a $25 fine if it is past thirty days. I expect a check from Jim Butler ready for me to pick up immediately. I will pick it up the evening that I am told it is ready. I don't want a 'check in the mail'. We played that game already on the check from the Equinox and it took a month to get that too. I called/emailed repeatedly trying to get registration info and check for the equinox. I was emailed back by Casey 'all done and in the mail' that was on Dec 7th. On the 14th, I called and asked again and stayed on the line as he went to get an actual answer. It wasn't done when he said. The check was eventually mailed on the 12th. So he obviously did not check on things as he said he did. Also, the Monday after we purchased the Cruze I came in to pick up the check (because that's what I was told to do because they couldn't write a check on Saturday). Casey said 'oops I forgot to turn it in'. Complete wasted trip by me to go out of my way to stop in.

My wife and I have now purchased three vehicles (Equinox, Traverse, and Cruze) from Butler. She previously purchased a Cavalier from there. I spoke with some friends over the weekend that also have a 2010 Equinox. Surprise that they also had all the same issues but were lucky enough to have them caught under warranty and before it blew up the entire engine. After hearing my story, they are rethinking how long they plan on keeping it. I am so unhappy with Butler service right now.

UPDATE after owner response:
I assure you that I am not mistaken. The exact words out of the sales manager's mouth was that I was lucky to have a car run 7 years and 90,000 miles. I am upset with where it was serviced. It was serviced at Jim Butler for a recall. It was taken back immediately after when it wouldn't idle correctly any more. Then it blew up. It wasn't the fault of the guys that change the oil. Nice try of deflecting blame though.

No you don't build the cars. You sell and service them. Don't seem to stand behind either. Merry Christmas

6/29/19: 3 1/2 hours for oil change with appointment