Field Tree Review of Bob Brown Chevrolet
We recently purchased a used vehicle from this dea...
We recently purchased a used vehicle from this dealership. I was kind of let down however with the whole process. I felt like I had to do all the follow up and communication. We wanted to look at about four vehicles that were the same, however, when we told our salesman when we could make it he only had one vehicle on the lot to show us. That one happened to be the one that we were least interested in. Then I found one that I liked online and told him and he kept showing me some other options and I told them no that I was only interested and focused on this one. There was not much back and forth, you just have to come up to a number that they are good with. Which let me clarify on that, I am very happy with the price of the vehicle and the vehicle itself.
Before the deal was completed I had purchased GM oem mud flaps (not from the dealership) but would not have cost them much and they were not willing to do so. I did it myself and it literally took 30 minutes and no drilling. Then afterwards I just asked politely if I could get a free oil change and tire rotation to see how I liked their service bay and for additional potential business, again I do not feel that this was out of line and it doesn't cost this dealership much since it is in bulk. I wasn't looking for a years worth or anything. Again I had to message the salesman to follow up with this request which all he said he could do is a couple of car washes, which I am sorry felt like a slap in the face I gave you business and I really just felt like I was just a transaction to these guys which is fine I guess but it is sometimes the little things. I will not be driving out of my way for just a car wash thanks but no thanks. After that I took their logo off the back and threw away the salesman's key chain. I do not like to write bad reviews and I cannot not say that I wouldn't buy another vehicle because as I stated earlier I was happy with the price and the vehicle itself. We totaled our vehicle and they were nice enough to hold it for us till our check went through. But as far as the salesman and follow through itself I was less than impressed. If they do reach out to me it sucks that it took a negative review like this to do so. As far as that salesman is concerned too, just be happy I left your name out of it. I thought about it long and hard and I get this is your livelihood and that you have a family so just think about your next deal that you make. Again I am sorry but this is my honest opinion so far.
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