David Brandt

Review of Athene Annuity & Life Assuranc...

I had to give the one star, because there was no p...

I had to give the one star, because there was no place for a negative 5. Their customer service is putrid, I was told that my claim was "being processed" and would be paid out in 10 days. That was on the 20th of Feb. Called them on March 2nd, they said it would be processed on the 6th of March, called them back on the 9th and they said it would be expedited in 24 to 48 hours. We never received a call back or a check, called them back again today, the 16th of March, was told it would be expedited again today, and we be called by 1 o'clock called them back at 2:30, they claim Natilie (supervisor) has not been answering her emails or calls today after we talked to her this morning. March 17, Well it's another day of BS from customer service, talked to Brady today and he said my claim was still being reviewed, after being told yesterday it would be expedited. Then another manager (Will) told me that it would be Monday or Tuesday before a check could be mailed out. He told me that he would call before 5 p.m. tonight. I won't be holding my breath. What a pitiful company this is. As I said I'd give them a negative 5 if I could. Just filed a complaint with the BBB and the Iowa insurance commissioner on 3/17/2017. Surprise! Will called back today and told me that the check will be expedited today, (this is the third person to tell me this in the past 2 weeks) and we will have the check Wednesday morning, we will see.