Sue Hazelwood Review of Smiles at Fairfax Corner
Dr. Riaz Rayek and his team of dental hygienist's ...
Dr. Riaz Rayek and his team of dental hygienist's are capable and friendly; all my dental procedures have been pleasant. With that said, the billing department/office management which Dr. Rayek is ultimately responsible for (being that it's his practice) is another matter.
After receiving bills after I paid for work rendered the same day, I would receive additional bills at a later date with the explanation being "your insurance didn't cover this." This occurred AFTER I made it clear to the billing coordinator I wanted pre-authorization for all work as to avoid surprise bills at a later date. Guess what .... surprise bills rolling in. One of the bills I received was for $1800, upon enquiry I was told to disregard it, there had been an error. Wonderful; no coronary that day. Today however, is a different matter. Upon my enquiry about a $163 I was told what I actually owe is $1400 .... lovely.
My husband learned quickly and changed dentists the first time this took place with him. He has NEVER received a surprise bill from his new dentist, imagine that!
This is the 3rd time it has happened to me and I have finally learned my lesson.
I advise future clients of this practice to proceed with caution with regard to costs.
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