I called the last week of November and talked to P...

I called the last week of November and talked to Priscilla. She was not helpful at all. Not only did she give me the wrong information, which caused me a lot of extra work and worry over Thanksgiving weekend, she had a very negative attitude. It was obvious she did not want to help me. 1 Star for her.
I talked to Ronnie today and he was more than helpful. I could tell he really wanted to help me. He took the time to look in my file and research to find the answer to my questions. Come to find out I did Not have to fill out the extensive paperwork after all!! So much worry over nothing. 5 stars for Ronnie. Averaged out total to 3 stars taking both calls into account.