Stayed here overnight as part of the tour package....

Stayed here overnight as part of the tour package. We were suppose to have a buffet dinner but ended up with a set menu instead - very disappointing (when asked why we couldn't have the buffet, we were told that we were a smaller group so they gave us set menus). Went to the spa - staff were unhelpful and rude. Went to use the pool - we were told we had to wear shower caps - which weren't provided (the reason even seemed unreasonable and unrealistic). The bed was as hard as a rock and the AC wasn't working well either. Staff had also come into some guest rooms without knocking or even without our knowledge - it was a coincidence that one of the other guests were in the room when this happened. Very unprofessional behaviour noted.
Very disappointed and would not recommend this place to anyone.