SAS Crash

Review of Onyx-Fire Protection Services

There has been some false reviews and I would like...

There has been some false reviews and I would like to address them. As a company we barely deal with the board of directors. We deal with the Property management. As a company if we have missed something or made an error I encourage you to call in and ask for me. It will be dealt with immediately and corrected. We have one of the highest if not the highest retention rate in the industry because our scheduling is extremely accurate, we have no voice mail and answers all calls, we admit to our mistakes and correct them, the customer service is extremely important to us and we take pride in this. As any company there is no 100% perfection rate but we aim to reach that but sometimes we miss that goal. When we make a mistake we take accountability for this and jump on it right away to correct it. I have also gone to condo board meetings to assist the property manager in explaining some concerns and misconceptions and always walked out with them thanking us for taking the time to meet with them and clear up any concerns.