DONT WASTE YOUR MONEY HERE

DONT WASTE YOUR MONEY HERE

My partner and I booked an executive apartment at Chelsea bridge last night and was absolutely shocked with the way we was treated.

We politely explained To the receptionist that the room we booked is not the same room that we are staying in. And infact doesn't fit the executive room description. There was 2 double beds instead of 1 king and a double.
Unfortunately she couldn't help us at all because she did not have the power to do so.
We filed a complaint asking for a refund because the room did not meet our requirements nor did it fulfil the advertisements requirements. The manager refused to speak to me and had the employee pass the message along that they cannot refund me because of late cancellation.

Although my partner and I aren't to fussed about the money, it is the principle that matters. We could not cancel even if we wanted to because we had no idea that they will give us a room that is completely different to the one we thought we was booking. There excuse was rather insulting. "We have 10 executive rooms" weather you have 100 executive rooms as a hotel to avoid situations like this you are not suppose to mislead the customers.

1. You either simply inform the customers before hand how the room will look with photos and not play roulette and hope they like a completely different room

2. Show clear photos of all 10 different rooms on your website and explain, rooms are allocated at Random.

3. Keep every room the same as the displayed picture.