I love Emerald City Bagels! I would consider them ...

I love Emerald City Bagels! I would consider them the best in the state, maybe even the country. They have really unique bagel and cream cheese flavors that are worth the hype, and their homemade seltzers are incredible. Their employees are always friendly and kind, and have stayed that way throughout the pandemic.

However, every time I order an egg and cheese bagel sandwich, the cheese is inadvertently left off. This is frustrating because I pay an extra dollar for it every time. And even on an everything bagel, an egg on its own makes for a very plain sandwich. Can anybody from the franchise help me with this issue?