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lil bear

3 years ago

They are not carmax. Dont let them convince you t...

They are not carmax. Dont let them convince you they are like them. When I went there to look at the car that I was shopping for they were very friendly and attentive. They even promoted that they are like CarMax across the steet. The price you see is what you get. I would like to warn that they are not like CarMax. I wish I had gone back to carmax. For one CarMax has a 30-day money back guarantee. Unfortunately I had decided that I no longer wanted the car although there was nothing wrong with it anymore. I just simply wasn't using it as much as I thought. It had a few issues they didn't catch before putting it on the lot, they fixed them during the first 2 weeks. When I took it back to see what they would do for me as far as taking it back they dropped it $3500 for them to "buy" it back from me, it was 25 days old with 500 extra miles, and it was a used car. Second problem that was not like Carmax was they had many fees I had never heard of. Karr Alarm(~$800) (which I'm glad I was able to convince them to take off), it took some work though. Document fee of $487, data dot fee $188.50. FYI. If you look up karr alarm on the internet you will see lots of people saying its a scam charge. They also sell their warranty and maintenance program like it's theirs. It's not cause I asked about it when I tried to take it back and they said they didn't have anything to do with it and I have to figure that out on my own. I'm sure they are great if you don't have any issues(like all car salesman). But as far as after purchase customer service, they don't care too much. They got their money.

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